Managed Service Providers

Sorry is the hardest word. No managed service provider likes to say to a customer, “Sorry, we don't offer that,” "Sorry, we can't make that date," or “Sorry about the outage.” And no MSP wants to say, “Sorry that you’re leaving us. May we offer you a discount?”

 Differentiate yourself from competitors with amazing dashboards and portals.

 Onboard new customers faster, and create customer loyalty.

 Add new revenue-producing services.

 Streamline operations, and adopt best practices.

If your MSP business relies on a patchwork of open source, commercial, and home-grown tools to support your multi-tenant environment, you understand the challenges of delivering new managed service level agreements and onboarding customers quickly. Your engineers are spending too much time administering tools, coding integration scripts, creating reports, and trouble-shooting. Technology sprawl is constraining the growth of your business and eating up your margins.

There is a better way.

Deliver high-quality managed services that your customers love.

ScienceLogic delivers an IT management platform designed for service providers to help you create new revenue-generating offerings while improving operational efficiency. Offering comprehensive pre-integrated capabilities in one customizable product, ScienceLogic enables you to monitor, manage, and optimize IT services on-premises, at client locations, or in the cloud, and create competitive differentiation.

ScienceLogic even allows you to access your IT management dashboards via mobile devices. Your customers are mobile; now, so are you.

BENEFITS FOR MANAGED SERVICE PROVIDERS

• Create a “Wow!” first impression with fully customizable and portable HTML5 dashboards.
• Assess and onboard new customers fast with a product architecture that is easy to deploy.
• Expand your services catalog with advanced monitoring, reporting, and self-service ticketing.
• Add managed cloud services using the same management platform and web interface at no additional cost.
• Improve service level agreement (SLA) monitoring reporting to exceed customer expectations.
• Reduce incident Mean Time to Recovery (MTTR) with intelligent alerts and a single place to monitor operational health.
• Support any device type, so you can always say "Yes" to a client.
• Show more value and increase revenue per client with custom portals, reports, and dashboards.
• Optimize internal operations with built-in automation, workflows, and a knowledgebase of best practices.
• Integrate easily with other web applications via a RESTful API to preserve existing investments.
• Reduce management total cost of ownership (TCO) by using one product with a single web interface and central database.

Resilient and scalable, the ScienceLogic product architecture makes it simple and affordable to monitor your customers’ infrastructure at your location or theirs. Unlike most other SLA monitoring tools, ScienceLogic was designed from ground up to be fully multi-tenant and customizable, so you can take on new customers without concern, offer an array of managed services delivered on the ScienceLogic platform, and easily provide custom, branded views into their IT service delivery.