Our Service Monitoring Software Solution Helps Service Providers Generate More Revenue and Spend Less on Resources
ScienceLogic’s unified platform with intelligent discovery and full integration capabilities was designed with service providers in mind. Whether you are a traditional, managed, or hosting provider, your goal of growing revenue can only be met by accelerating the rate at which offerings are added to your services portfolio and by shortening the “quote to cash” time. Both of these essentials depend on the quality of customer service, which in turn depends on the speed with which you detect and remedy service level problems. ScienceLogic helps service providers raise the level of customer experience by improving NOC staff efficiency through automation. We enable you to monitor end user customers constantly, without limits, through a 100% uptime commitment. We also empower you to offer your white-label reseller partners a fully branded solution at an increased speed-to-market rate.
ScienceLogic’s next generation service monitoring and management software solution gives service providers the opportunity for unprecedented value creation with 100% ITL-centric systems and full application transparency. Our True™ Multi-tenancy allows you to create new revenue streams from differentiated services and tiered billing. Regardless of your location, our context-rich dashboards let you see your entire operations end-to-end in real time and on demand. Your customers will appreciate our self-service custom portals you can brand that offer views into system and application health, SLAs, and resource consumption. You can even allow customers to create and track their own tickets. Our dynamic deep intelligent discovery capability and next generation monitoring of infrastructure and application assets allow you to onboard new customers faster than ever while reducing ongoing administration. Our unique Hyper Cloud approach brings your customers a quality of experience available nowhere else.
Reductions in tool sets, administrative overhead, knowledge expertise, and resources are just the start of how ScienceLogic helps service providers improve service quality and customer satisfaction while reducing operating expenses.
Key Benefits & Features
- Leverage real-time customer usage metrics to offer upgrades and new packaged offerings
- Increase operational efficiency with Smart™ Action runbook automation of best practices plus your own customizable policies
- Create new managed services, tiered packaging, and cloud offerings with our True™ Multi-tenancy, customizable, and scalable management platform
- Onboard customers faster with intelligent dynamic discovery
- Differentiate yourself with context-rich intuitive dashboards
- Reduce administrative overhead with automation that lessens IT staff workloads and reduces human errors
- Increase speed-to-market for reseller partners
- Offer a fully-branded solution to your white-label reseller partners