Operational Business Intelligence

Photo of EM7 Appliance Robust data management and visualization tools for operational business intelligence.

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Flexible customizable dashboards provide key performance metrics to show how IT performance impacts the business.

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EM7 Meta-Appliances provide powerful and flexible operational business intelligence tools.

Done right, operational business intelligence (BI) can help improve daily operations and decision-making, positively impact the business bottom line and provide the basis for future planning initiatives - from capacity planning to technology purchases and more.

EM7 Meta-Appliances provide a comprehensive IT operations Management solution - out of the box. To help IT organizations meet today's challenges, EM7 solutions go beyond the traditional IT management focus on infrastructure performance and availability to deliver the tools and information - both real-time and historical - that help our customers react more quickly in a fast-changing business environment. Because of its operational foundation, EM7 Meta-Appliances close the loop, bringing the solution full circle - from operational metrics to business impact to the operations activities needed to resolve issues and improve performance. From dashboards to reporting on key performance indicators, EM7 provides BI tools that can help align IT with the business.

Key Features:

  • Centralized Data Repository, Federated Data Model and SQL Connector for Dynamic Applications
    Break down business vs IT informational silos. Access and analyze data points from various data stores across the organization.
  • Customizable Dashboards, Customer Portals and Scheduled Reports
    Use the EM7 centralized data repository and built-in data management tools for visualization of business-impacting IT issues to provide a "single pane of glass" business view. Customize views, alerts and escalations for specific roles, down to an individual.
  • "Virtual Devices" for Business Service Management views of IT operations
  • Integrated with Event Management for Automated Alerts & Notification
    Example: create an alert that is sent to Operations when the online reservations volume or revenue falls below an expected amount. This would trigger the ops team to double-check that the web application is up and running as expected. The system will autoclear this event when the volume/revenue climbs past the threshold or can automatically escalate it to the Online Reservations business manager if the threshold is not reached again or the event is not cleared within a pre-set time limit.
  • Integrated with System and Network monitoring
    One consolidated tool for day-to-day, proactive IT operations management
  • Integrated with Application Management
    Detailed performance and availability monitoring that helps IT staff minimize service disruptions and keep business-critical applications - from the website and email to databases and custom applications - up and running 24/7
  • Integrated with Ticketing
    For complete workflow support and automatic audit trail of historical activity taken to resolve issues