Service Level Management

Some people think that IT service level monitoring is the ability to report on performance and measure the availability of specific components. With ScienceLogic, you can do even more.

 Monitor and manage any combination of IT resources as an overall service.

View end-to-end IT service level management performance.

View status, health, and risk at a glance.

Manage small to large | simple to complex services.

Reporting is just part of the picture. ScienceLogic's IT service level management features allow you to monitor and manage any combination of IT resources as an overall service. From fault detection to workflow and task management, ScienceLogic-enabled sevice-level management includes all the processes and procedures to support business directives and meet customer needs.

To meet those service level agreements (SLAs), you can't just report and analyze after the fact. ScienceLogic gives you the functionality to manage multiple SLAs and implement ITSM disciplines.

Address service level management issues across your entire IT operations, in the data center and the cloud.

IT service level management can be complex, especially as you get into virtualization and cloud services. But whether you're a service provider that needs bandwidth-billing monitoring and reporting, or an enterprise with designated IT service levels across business departments, ScienceLogic provides the features and intelligence necessary to support your IT service level monitoring needs.

FEATURES

• Fully configurable real-time graphical performance views
• End-to-end model of the service in a service dashboard
• Customizable, rich service and transaction monitoring
• Granular performance thresholding
• At-a-glance overview of service performance and availability
• Trouble isolation tools and capabilities integrated into the dashboard in a comprehensive, intuitive workflow
• Automatic problem ticket creation
• Situational awareness for the service desk

Get access to unlimited services metrics, and expand your ability to discover, classify, monitor, and manage an IT service across on-premises and cloud-based resources. Service monitoring dashboards enable you to view health, availability, and risk for the IT services that matter to the business, with high-level views across diverse services and granular data for in-depth service diagnostics.

ScienceLogic includes a powerful rules engine for service membership. Define the service once; it will automatically adjust as components move across dynamically provisioned data centers and cloud infrastructures.

Service level monitoring dashboards present data in a comprehensive and customizable display to provide real-time situation awareness – and with ScienceLogic's Web-based user interface and HTML5 support, you can check from your tablet or mobile device.

Service level management capabilities from one integrated management platform with one code base, one user interface, and one centralized management database – you get a service-oriented view into your entire IT operations, with no hassles.