Monitor and Manage Service Levels Across All Your IT Operations
The ScienceLogic EM7 service level monitoring is much more than simply reporting on the performance, availability, and risk of specific components. Our all-in-one solution lets you monitor and manage any combination of IT resources as an overall service, including all the processes and procedures needed to support business directives and meet customer needs. We give you the functionality to manage multiple SLAs and implement a variety of IT service management disciplines, from fault detection to workflow and task management. Whether you're a service provider monitoring bandwidth for individual billing and reporting or an enterprise varying designated IT service levels across business departments, ScienceLogic provides the features and intelligence necessary to support your IT service level monitoring in virtual, physical, and cloud environments.
The ScienceLogic solution delivers unlimited service level metrics, expanding your ability to discover, classify, monitor, and manage an IT service across on-premise and cloud-based resources. Service monitoring dashboards enable you to view health, availability, and risk for the IT services that matter to the business, with high-level views across diverse services and granular data for in-depth service diagnostics. The comprehensive and customizable displays provide real-time situation awareness that you can check anytime, day or night, from your tablet or mobile device using ScienceLogic's HTML5 Web-based user interface. Also included is a powerful rules engine for service membership that lets you define the service once, and thereafter have it automatically adjust as components move across dynamically provisioned data centers and cloud infrastructures.
Our automated service level monitoring delivers the metrics necessary to ensure SLAs are being met, to bill discriminately for bandwidth and applications, and to create unique service offerings that generate new revenue streams.
Key Benefits & Features
- Monitor and manage any combination of IT resources as an overall service
- View granular end-to-end service level performance
- View status, health, and risk at a glance on dashboards
- Manage small to large and simple to complex services
- Powerful trouble isolation tools integrated into the dashboard in a comprehensive intuitive workflow
- Automatic trouble tickets creation
- Situational awareness for the service desk