Support

You need to ensure the reliability of your networks and business-critical applications. You want to reduce your administration hassles. ScienceLogic support and maintenance programs will help you do both. When you need support, ScienceLogic has world-class professionals who know the ScienceLogic platform from beginning to end. We make it easy to get the support that your business needs.

STANDARD SUPPORT PROGRAM

For customers who require support during standard business hours, we offer full-featured service support, covering the hours of 8:30 am to 6:00 pm ET, Monday through Friday.

• On-call support. Calls are answered by engineers who know your ScienceLogic product.
• Email support. ScienceLogic offers email technical support to registered customers. Email messages are monitored throughout the day.
• Software updates. Get access to new version releases and pre-developed brands.

Note: Schedule excludes U.S. holidays.

PREMIUM 24/7 SUPPORT PROGRAM

Full hardware and software support is an option for customers who rely on their IT management infrastructure on a 24/7 basis. The premium support plan contains the same great features as the standard support program, plus additional features:

• Non-stop support. Premium support is available 24/7 including weekends and holidays.
  • On-call support. Calls are answered by engineers who know your ScienceLogic product.
  • Email support. ScienceLogic offers email technical support to registered customers. Email messages are monitored 24/7.
• Software updates. Get access to new version releases and pre-developed brands.

If you want to find out more about ScienceLogic's support options, please contact us.