Training

As a customer, you can take advantage of our professional training services. In addition to having a deep understanding of the ScienceLogic platform, our professional training staff is comprised of industry experts who have first-hand knowledge of business and IT operations challenges. All training courses feature hands-on training and real-world examples that follow best practices.

Our sessions are designed to meet your organization’s training needs. In-person training can be held either at our headquarters in Reston, Virginia, or on-site at your office. A custom curriculum can also be designed to meet your specific needs.

What training sessions would be helpful to you?

INTRODUCTION TO SCIENCELOGIC

During this short training session, you will learn about our company and what the ScienceLogic platform does.

SCIENCELOGIC PLATFORM ARCHITECTURE OVERVIEW

This session discusses the different ScienceLogic system architectures and primary system components with regard to how they are inserted into an overall IT infrastructure. Typically, we focus on your specific installation.

SYSTEM SETTINGS

Once a ScienceLogic system is up and available, it is important to configure many components prior to populating it with systems to monitor.

POPULATING THE SCIENCELOGIC PLATFORM WITH SYSTEMS

During this session, you learn the basics of configuring organizations, users, credentials, and discovery sessions. These are the building blocks to getting an IT infrastructure under management.

You will be provided with an All-In-One system and exercises to complete that will give you experience with important configurations.

DEVICE MANAGEMENT

Mastering device management in the ScienceLogic platform is the key to realizing the value of the product. In this session, you review what constitutes a device and learn how to navigate to all of the key areas of information, including administration, thresholds, logs, performance, configuration data, and much more.

MONITORS

In this session, you receive an introduction to the eight different types of monitors, as well as the when, why, and how to use them.

EVENT MANAGEMENT

A major component of fault management is the creation of an event that shows an operator where a system's performance is outside of normal. This presentation discusses what constitutes an event in the ScienceLogic platform, as well as how to manage and configure events.

RUN BOOK AUTOMATION

This section provides detailed information about the run book automation feature in the ScienceLogic platform. Learn how to set up outbound email notification of events, and how to use trap, SNMP set, database query, or snippet automations and actions.

POWER-PACKS, REPORTING, AND THE KNOWLEDGE-BASE

Review how collections of content in the ScienceLogic platform are packaged into a Power-Pack, the way that new content is introduced into the ScienceLogic platform. In addition, this section discusses the use of the reports feature and the ScienceLogic knowledge-base.

VISUAL PRESENTATIONS

In this section, the visual presentation aspects of the ScienceLogic platform are presented. This includes views, maps, and dashboards, as well as touching upon device groups. We explore the differences between the automatically generated maps and the user-customized ones, as well as explore the list of widgets for dashboard use.

ADMINISTRATION

In this presentation, we detail the steps and practices that will ensure that the ScienceLogic system stays operating at peak efficiency.

MANAGEMENT TEMPLATES

In this presentation we explain management templates. We detail the steps needed to build and test the management templates that take IT management to the next level by automatically applying pre-defined monitoring templates.

ASSET MANAGEMENT

Learn how to use the ScienceLogic platform’s asset management capabilities to catalog and monitor individual components associated with devices.

IT TICKETING

IT ticketing is a compelling feature that requires education and careful configuration to reach its full potential. This session helps you understand the intended use of the system and how to configure it to facilitate fast ticket closure.

For more information, contact your account manager or email training@sciencelogic.com.