Professional Services

Photo of EM7 Appliance A full-range of personalized, world-class services.

ScienceLogic is committed to delivering a full-range of personalized, world-class services by professionals that know the ScienceLogic products.

ScienceLogic Professional Services is dedicated to helping you get the most from your EM7 Management System, while improving your ROI, reducing your administration hassles, and ensuring the reliability of your networks and business-critical applications.

Installation & Integration Services

  • Installation Services
    Save time and enjoy peace of mind. Through this service, our specialized installation/configuration team goes on-site to help with your EM7 product installation. They provide an accelerated initial training session to help you immediately make use of product functionality. And before installers leave, they make sure that your EM7 IT Management System is fully operational.
  • Integration Services
    EM7 can operate as a Manager of Managers (MOM) in any environment, and we can help you centralize your events and reporting into EM7's secure portal. From syslog to SNMP traps to email messages and custom API eventing, EM7 can help you unite your IDS, NMS, security and application systems into a single pane-of-glass view.

Customization & Development Services

  • Development Services
    EM7 can be easily tailored to meet the needs of your specific business requirements. Our team of innovative developers can deliver the enhancements you need to be successful.
  • Customization Services
    We'll help you get the most out of your EM7 solution. By working with you and your team, we'll develop the exact tools, policies, reports and views you require.
  • Organizations & Views
    EM7 views provide the ability to group your related network elements in a manner that matches your business needs. We will help you define best practices and establish the organizational mappings that work best for you.
  • Event Definitions
    Not only can you modify thresholds and match values, but you can also define entirely new event types with the priority, resolution path and other characteristics tailored to your precise requirements.
  • Dynamic Applications
    Dynamic Applications provide EM7 with its ability to monitor and present application performance and status data for a wide variety of applications elegantly and seamlessly. As part of this service, we can design custom dynamic applications to monitor the infrastructure that is most important to you.

Value-Added Services

  • Consulting Services
    ScienceLogic offers various consulting services, including assessment, auditing, and customization, to assist you in providing a highly-available, scalable and secure IT Management infrastructure.

Remote Administrator ServicesGive yourself peace of mind. We provide remote administration of your EM7 IT Management Systems, helping you stay focused on what you do best. We'll establish a secure remote connection to your solution and perform routine administration tasks. We'll also implement remote-assistance messaging to alert us when your system experiences problems.

Training Services

ScienceLogic training helps you quickly gain the knowledge and skills required to use your EM7 IT Management System effectively. Our professional staff is comprised of industry experts who have a deep understanding not only of EM7 products but, more importantly, of the business and IT challenges that need to be addressed. All courses feature hands-on training and real-world, best practices examples. ScienceLogic offers both in-person and webinar training courses.

  • In-person - In person courses are held either at our Virginia headquarters location, or on-site, at your office. With in-person training, a curriculum can be designed to meet your specific needs.
  • Webinar - Webinar training gives you the ability to learn remotely. Run by an instructor, these courses allow you to learn at your own pace and sign up for multiple sessions as necessary.