Ideal for ISPs, ASPs, MSPs, etc.

In a tough competitive environment, service providers are always looking for ways to differentiate themselves. Adding valued-added services and new technologies like VoIP and Web-based applications can expand service offerings, but they also add complexity to the IT infrastructure which in turn increases operational costs.

EM7 for Service Providers delivers the targeted features and functionality that can help you operate your business more efficiently and cost-effectively. Our proven, reliable and easily scalable solution enables you to offer better service to your customers, expand customer offerings and improve service level management. With EM7 for Service Providers, you can:

• Gain visibility and control over your entire IT infrastructure
• Organize and control monitoring and management of IT systems, applications and process by customer
• Proactively manage service levels through automation - set thresholds, alerts, notification and escalation policies
• Produce key customer reports - including service level and availability, performance levels and bandwidth usage for billing and analysis
• Increase the responsiveness and efficiency of your IT support staff
• Automate manual time-intensive tasks and free up IT resources
• Offer customers their own customized Web-based portals for views into system and application health, bandwidth usage, ticket queues and history and more
• Allow customers to create their own problem tickets on EM7's integrated ticketing system according to rules and policies you can set yourself
• And much more…