Support

Technical Support is Tailored to the Needs of Your Business.

ScienceLogic’s support and maintenance programs deliver a full range of personalized, world-class services you can depend on to ensure the reliability of your networks and business-critical applications and reduce your administration hassles.

We make it easy to get the support that your business needs during standard business hours or around the clock 24/7, your choice. Our world-class Technical Support professionals know the ScienceLogic platform from beginning to end, and are able to bring in subject matter experts to help with your business’s unique issues. We are committed to keeping you up and running with optimal performance every day of the year for all hours in the day (and night).

Choose either our Standard Support Program or our Premium 24/7 Support Program:

Standard Support Program

For customers who require support during standard business hours, we offer full-featured service support.

  • On-call support – calls are answered by engineers who know your ScienceLogic product.
  • Email support – ScienceLogic offers email technical support to registered customers, with email messages monitored throughout the day.
  • Software updates – get access to new version releases and pre-developed brands.

Premium 24/7 Support Program

Hardware and software support on a 24/7/365 basis is an option for customers who rely on their IT management infrastructure around the clock year-round. The premium support plan contains the same great expert consultation as the standard support program, plus these additional features:

  • Non-stop on-call support – premium support for critical issues is available by phone 24/7/365, including weekends and holidays from engineers who know your ScienceLogic product.
  • Software updates – get access to new version releases and pre-developed brands.

If you want to find out more about ScienceLogic's support options, please contact us.

Services

ScienceLogic offers the following services: