Support

Technical Support is Tailored to the Needs of Your Business.

Support Programs

ScienceLogic’s support and maintenance programs deliver a full range of personalized, world-class services you can depend on to ensure the reliability of your networks and business-critical applications and reduce your administration hassles.

We make it easy to get the support that your business needs. Our world-class Technical Support professionals know the ScienceLogic platform from end-to-end, and are able to bring in subject matter experts to help with your business’s unique issues. We are committed to keeping you up and running with optimal performance every day of the year for all hours in the day (and night).

Maintaining an active EM7 Support and Maintenance Agreement ensures continuous access to EM7 support staff and online Customer Portal resources when you need help resolving technical and hardware issues. We offer two levels of support—Standard and Premier—to meet the needs of your organization.

To learn more about ScienceLogic's Standard and Premier support programs, please download the Support & Maintenance datasheet or contact us.

ScienceLogic Customer Portal

Support customers receive access to the ScienceLogic Customer Portal and a full range of EM7-related help resources and technical information including:

  • Help Desk/Ticketing: enter and track your support questions and requests
  • Knowledge Base: find the latest product information, download PowerApps and updates, view best practice documents and more
  • Answers Forums: get input on your tough ScienceLogic problems from other ScienceLogic customers

Services

ScienceLogic offers the following services: