A Better Approach to IT Management

Russ Elsner

When it comes to IT management tools, Industry Analysts highlight two different buying options: monolithic suites or disparate best-in-class tools. Over the last 20 years, the pendulum has swung back and forth between these two opposing approaches. However, both have major disadvantages.

Discover Our Next Generation IT Service Assurance Platform—request a demo!

Best-In-Class

If you want to drive a nail, get a hammer (don’t use your shoe). This philosophy is at the heart of the best-in-class approach. Each team is different and has different requirements so let them identify and buy the tool that best fits their need. Forcing teams to use mediocre tools hurts their productivity and effectiveness. However, allowing every team to have its own tool can result in a very fractured IT management environment. No one can see the whole picture. The result? Finger-pointing, war rooms, and slow problem resolution. Vertically organized silos are misaligned to the business services that span across the technology domains. It can also be expensive to maintain all these independent tools and keep everyone fully trained. Using this approach, it’s not unusual for enterprises to have anywhere from 10-40 different management tools.

Suites

Single vendor suites claim the advantage of consistency. A single vendor designs and builds the suite, creates integrated workflows and a common user interface. A single suite also results in easier maintenance and a lower training burden. You have “one throat to choke” when there is a problem and you get everything you need with a single, easy to understand quote. Have you stopped laughing yet? In reality, this is not what happens. Most mega-vendors (the Big-4) have cobbled their suites together through multiple acquisitions. Often, the integration is only surface deep. These vendors have spent years trying to integrate user interfaces, database structures, and workflows. Their commitment to last-year’s hot acquisition quickly cools as they move onto the next big thing. The promised integration frequently requires large consulting engagements and even though you bought into the whole suite, you still need to buy an additional module to get the latest feature. And then you need to upgrade – how long will that take? It’s expensive, confusing, and you wind up with mediocre tools that are only slightly integrated. The Big-4 is where good products go to die.

A Better Approach

At ScienceLogic, we believe there is a third (and better) approach. Your teams should be able to access modern, best-in-class specialty tools of their choosing without the resulting operational chaos of independent domain silos. How do you get the advantages of a best-in-class approach with the operational efficiency of a suite approach? What you need is a flexible, hybrid IT management platform that sits at the heart of your operational environment. An easily configurable and extensible platform that:

  • Supports all of the major technologies “out-of-the-box” (network, system, storage, cloud, virtualization, SDx, UC, etc.)
  • Automates the discovery, identification, relationship mapping, and monitoring policies
  • Provides role-based dashboards of your IT services and underlying infrastructure, so different teams get specialized views
  • Provides a wide set of delivered integrations with common best in class management tools. Teams get to use the best tools available
  • Provides a powerful and flexible open interface to add support for any additional specialty tools that your teams require
  • Helps you automate common administrative actions and operational workflows with adjacent management tools to streamline your operational processes
  • Allows you to adapt quickly to new technology, tools, and requirements

Can you afford to continue struggling with your chosen “best-of-class” or “suite” approach? Or do you want to learn more about how ScienceLogic’s hybrid IT platform approach is helping hundreds of organizations overcome the challenges of these diametrically opposed approaches.

Request a demo
Request a demo

Share This Post

Most Popular

Archive

Comments