Amazon Echo: Growing Adoption & Application Usage

Michelle DeFiore

Ask, and you shall receive.

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That’s the driving premise behind voice recognition and response technology—a type of artificial intelligence software gaining rapid traction and adoption for a multitude of reasons.

It’s no news that we are reliant on our digital devices. But now we’re starting to depend on having conversations with them for everyday functions. From Apple’s Siri and Amazon’s Alexa, to Microsoft’s Cortana and Google Assistant, voice-activated speakers have already become a norm for homeowners.

Accelerating Adoption of Alexa

According to Search Engine Land, in the first quarter of 2016 alone, Amazon shipped approximately 1 million Echo devices (the name of the smart speaker where voice-assistant Alexa is installed), representing a year-over-year growth of around 150 percent. In additional research, CNBC reported that the amount of people who had heard of Amazon Alexa or related products jumped from 33 percent to 77 percent between 2016 and 2017—with ownership spiking nearly 75 percent in that time span.

It’s not hard to understand why. The small, barely 24-centimeter intelligent assistant device allows individuals to leverage voice-activated internet (VAI) to make their lives easier.

“Voice recognition and response software enhances productivity.”

When it was first introduced, there were some running jokes about Siri’s misinterpretation of commands and questions. Those days are—for the most part—gone. Part of the rapidly accelerating voice search and response technology can be attributed to the vast improvements in accuracy to ensure clear communication.

For people who are always busy and on-the-go, having the voice recognition and response technology—whether in the car or at home—allows them to get more done with less. Not having to use our hands or even our eyes holding a device in front of our faces to physically search and type on the keyboard can do wonders for multitasking.

Given its incredible surge in home usage, it’s obvious that voice control and assistant technology presents an incredible opportunity for organizational and operational purposes in the office. Businesses can incorporate the software with their own systems and applications—making the way they get work done easier and more convenient than ever.

Big Opportunity for Businesses

As Business Insider pointed out, Amazon has recently made available models of its voice services that would allow third-parties to build voice-activated Alexa interfaces to incorporate with their own systems and devices. There’s also particular use case possibilities for developers and vendors of its Amazon Web Services cloud solutions.

For example, as explained by Jeremy Sherwood, ScienceLogic vice president of product management, in the video below, an employee can come in, make a simple verbal command or ask a question—say, for example, what the most recent tickets assigned to he or she are—and immediately get a response. Not only does voice recognition software make the job of IT professionals easier and save time, it gives way to a new environment of interacting and communicating with AI and computing capabilities—one that offers more speed and efficiency than otherwise possible.

The main driver behind any technological investment, innovation or adoption is usually the same: increased efficiency. ScienceLogic recently completed an integration with Amazon to leverage the voice recognition and response capabilities. We built a skill for the Amazon Echo that provides IT professionals with the ability to inquire about information in our platforms using voice commands. From recent infrastructure performance events to assigned tickets, Alexa delivers insights that are critical to the everyday functions of IT professionals. (Please note that this skill is not yet commercially available.)

As an organization that is ever-evolving and continuously innovating, this latest project is just one example demonstrating the flexibility of our platforms and how inclusive and capable they are when it comes to integrating with software and systems—whether it be with Amazon, Microsoft or another provider.

Check out the video to learn more about how ScienceLogic is using the power of Amazon Echo to manage IT infrastructure:

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