Professional Services Developer

Sydney, Australia

What we’re looking for…

ScienceLogic is looking for a for a programmer that is curious, learns quickly, writes clean code, and enjoys talking to people.  You will fit in here if you thrive in a fast-paced environment and your first instinct when using a new technology is to research and figure it out.  If you flourish working either independently or with a small team, and have learned most of what you know through self-taught methods, this is a team for you.  If you want to accomplish goals, see your work make an immediate impact, and enjoy being challenged each day, this is a role you’ll love.


Who we are…

Professional Services is the part of ScienceLogic that completes the initial product setup and customization for our customers.  The Professional Services Development team is a group of very talented people that love to learn how new things work and determine the best way to put them into practice.  We work with customers to solve their problems to make their jobs easier.  This involves completing many short-term projects with exposure to a large variety of different technologies, and our team works together to help each-other achieve these goals.


What you’ll be doing…

  • Writing code in Python, PHP and Javascript to extend the capabilities on ScienceLogic’s suite of products
  • Perform hands-on installation, configuration, and troubleshooting of ScienceLogic appliances as they relate to the ScienceLogic suite of products
  • Work closely with customer’s technical and management staff and act as subject matter expert for ScienceLogic products
  • Act as the internal customer advocate for problem resolution, new product features, and future product direction
  • Building custom third party integrations with ServiceNow
  • Flexible and willing to learn new technologies and applications
  • Record all activity in the department’s ticketing system
  • Use and create knowledgebase articles based on field incidents, and/or common or critical issues
  • Adhere to ScienceLogic Professional Services best practices
  • Participate in departmental projects
  • Self-motivated and able to work independently on multiple engagements/projects
  • Ability to maintain a positive and cooperative attitude in sometimes stressful situations
  • Strong research skills to best solve a technical problem within a given timeframe
  • Creative person who looks for new and innovative ways to resolve problems
  • Effective team player willing to assist others when needed
  • Expect approximately 25-50% travel for on-site work with customers and partners


Qualities you possess…

  • A bachelor’s degree in computer science/engineering or equivalent work experience
  • Strong programming background and solid analytical skillset
  • Strong written and verbal communication skills to understand customer’s business needs
  • Ability to learn quickly and resolve issues in a timely manner
  • 2+ years of PHP, Python and/or Javascript experience
  • Integration development experience with ServiceNow or Remedy desired
  • Strong knowledge of PowerShell, WMI, XML/SOAP desired
  • Knowledge and skills desired in the following: MySQL/Relation Databases, SQL, REST APIs, SOAP, SNMP, HTTP, bash, Linux, Git, SVN
  • Willing to travel approximately 25% of the time


About ScienceLogic

ScienceLogic is the global leader in hybrid IT monitoring for the network of everything. Over 20,000 global service providers, enterprises, and government organizations rely on ScienceLogic to significantly enhance IT efficiency, optimize operations, and ensure business continuity. ScienceLogic is the first monitoring solution to provide a comprehensive view of all IT components through a single pane of glass, whether they reside in a public cloud environment or on premises. With over 1,500 dynamic management apps and custom dashboarding capabilities, we deliver the scale, resiliency, and automation needed to simplify the constantly evolving task of managing IT resources, services, and applications.


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