ScienceLogic is looking for a Technical Support Engineer to provide high quality technical support on ScienceLogic products for our customers, partners and other engineers. Support is provided primarily via incoming telephone calls, email and client generated portal tickets. Are you a self-starter who is always looking for new and creative ways to resolve issues? Then read on.
The Service Delivery team is composed of groups of highly intelligent and innovative Technical Support Engineers, Professional Service Engineers and Customer Success Managers who are dedicated to delivering a customer experience second to none. Each team member is as unique as the projects we work on, but one thing remains the same – our commitment and passion to delivering cutting edge technology solutions for hybrid cloud network monitoring.
We know you love a challenge. And so do we. The entire ScienceLogic team is committed to re-inventing the way organizations everywhere monitor their networks; and as part of the Technical Support team, you’ll have the unique opportunity to provide technical support for our cutting-edge hybrid cloud network monitoring software.
The key to being successful in the Technical Support Engineer role within ScienceLogic is having exceptional troubleshooting skills combined with a passion for providing top notch customer-handling and communication. Those qualities combined with the following requirements will provide you with the tools needed to become a key contributor to the Technical Support team.
ScienceLogic is the global leader in hybrid IT service assurance. Over 47,000 global service providers, enterprises, and government organizations rely on ScienceLogic to significantly enhance IT efficiency, optimize operations, and ensure business continuity. ScienceLogic is the first monitoring solution to provide a comprehensive view of all IT components through a single pane of glass, whether they reside in a public cloud environment or on-premises. With over 1,500 dynamic management apps and custom dashboarding capabilities, we deliver the scale, resiliency, and automation needed to simplify the constantly evolving task of managing IT resources, services, and applications.