17 Areas Shaping the Future of Modern IT Operations

Digital Enterprise Journal Reports on What to Focus on for 2018 and Beyond

Based on insights from more than 2,500 organizations and coverage of more than 100 vendors, DEJ looks at several key areas that IT organizations need to be ready for:

  • Context is King — more data is not the answer
  • Achieving intelligent automation at scale
  • Focusing on user experience for monitoring IT performance
  • New technologies that require new IT Ops solutions

  • Top use cases for AI/ML — beyond marketing

How do your operations measure up on the road to Digital Transformation?


Listed Cloud management capability as one of the key selection criteria when evaluating IT Ops Solutions


Reported that their IT performance data is not actionable

Increase in speed of replacement of IT Operations solutions over the last 4 years


Outages that require 6 or more IT FTEs to resolve


Reported that monitoring IT performance from user perspective as a strategic goal for IT transformation