Ticketing

Notify the correct teams and resolve problems faster with ScienceLogic’s automated ticketing system. Our single code base solution integrates with ServiceNow® and other ticketing systems.

This feature is built-in to your ScienceLogic solution, with no additional fees or modules to install and maintain.

  • Complete tracking and recording of user tickets
  • Tickets can be acknowledged, opened or closed by multiple users
  • Integration with our event management and runbook automation capabilities
  • Automated ticket opening upon receipt of certain events and alerts
  • Multi-tenant capabilities ideal for large enterprises and MPSs managing functions across multiple users
Discover our ServiceNow integration