ServiceNow® CMDB & Incident Automation

Reduce Incident Noise • Achieve Real-Time CMDB Accuracy • Improve Change Management Workflows

ServiceNow is the leader in the ITSM space because it does a fantastic job of helping organizations track and manage their incidents, problems, changes, and service requests. Yet, the best can be made better, and combining ScienceLogic’s broad discovery and monitoring capabilities in a certified integration with ServiceNow will do just that.

Learn how to integrate ScienceLogic with ServiceNow
Learn how to integrate ScienceLogic with ServiceNow

Reduce Events & Incidents in ServiceNow

Ensure the performance of your IT infrastructure by automatically logging infrastructure related incidents or events in ServiceNow. Dedupe and correlate events ahead of sending them—dramatically reducing the number of incidents or events ServiceNow has to manage and simplifying IT operations.

Example Outcome: Fortune Global 500 company reduces ServiceNow incidents by over 30% with the ScienceLogic integration

Schedule a demo to see it in action
Learn how ScienceLogic automates the ServiceNow incident management process

Populate the ServiceNow CMDB & Update CIs in Real Time

By discovering and monitoring your entire infrastructure both onsite in your data center and in the public cloud, ScienceLogic’s platform ensures you have an accurate reflection of your IT estate—in real-time. It monitors and tracks key configuration details for all of your IT assets. Our integration with ServiceNow uses this real-time data to keep information about your CIs up to date—both populating CIs into your CMDB and updating fields within those CIs as they change.

Read this datasheet to learn more about CMDB and incident automation
Sciencelogic populates ServiceNow with actionable data

Select the Integration that Works for You

Most monitoring tools that integrate with ServiceNow only offer one basic integration, causing a flood of events and/or incidents in ServiceNow. ScienceLogic took a different approach and offers several intelligent integrations:

Incident
Automatically log actionable incidents in ServiceNow tied to the correct CI. Further, benefit from having the incidents correlated, deduped, and prepopulated with impact and urgency levels. With this integration your service desk team will only have to worry about one incident per infrastructure issue keeping them from chasing phantom incidents. Finally, be assured your team will know the current state of an infrastructure related incident by having real-time incident updates automatically populated.
Event
Send events to ServiceNow’s Event Management function, giving you one consolidated place to manage events from multiple sources.
CMDB
Augment ServiceNow’s CMDB by discovering CIs from next generation technologies such as Cisco ACI, Nutanix, Pure Storage, AWS, IBM SoftLayer, and Microsoft Azure - populating your CMDB with newly discovered CIs. Further, benefit from a current reflection of CI status by automatically populating fields associated with specific CIs, updating them as your IT environment changes.

Our integration with ServiceNow is fully certified across the Geneva, Fuji, Eureka, and Dublin releases.

Contact sales to discuss your integration needs
ScienceLogic connects to ServiceNow in several ways

Coverage for Tomorrow’s Technologies—Today

Many organizations want to use technology as a competitive advantage, yet they are held back by monitoring and management platforms that don’t support the latest technologies. ScienceLogic strives to stay several steps ahead when it comes to technology adoption. So it doesn’t matter whether you are looking to use SDN solutions such as Cisco ACI, public cloud infrastructures such as AWS and Azure, or hyperconverged systems such as Nutanix, we have you covered. Rest assured, that when the next new technology comes to market, we’ll have that covered as well.

Customer Testimonials

“The integration between ScienceLogic and ServiceNow lets us create our own destiny. The wealth of data in ScienceLogic allows us to achieve business success in areas we never thought possible.”

Chris DeBrunner, Director Service Management Tools • Cincinnati Bell Technology Solutions (CBTS)
Watch CBTS testimonial Cincinnati Bell Technology Solutions (CBTS)

“ScienceLogic’s integration with ServiceNow ensures that we are proactively notified before machine performance begins to impact services…together, the solution offers best-of-breed infrastructure monitoring and best-of-breed IT service management. This allows us to continually exceed service expectations and achieve the high standards our customers expect from us.”

Eric Fisch, IT Applications Release Manager • Equinix
Read Equinix case study Equinix

“You can use a ton of information already available in ScienceLogic to map to your ServiceNow CMDB, so you can drive even more automation.”

Brian Amaro, Senior Infrastructure Analytics Architect • Kellogg
Watch Kellogg webinar recording Kellogg Company

The ScienceLogic Hybrid IT Monitoring Platform

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